Frequently Asked Questions
How long does it take to receive my order?
Custom orders are typically prepared within 3–5 business days. Standard U.S. shipping is usually 3–5 business days after processing. Shipping times are estimates and may vary due to carrier delays.
Can I personalize my cake toppers?
Absolutely. Many designs can be personalized with names, ages, colors, wording, and other details shown on the product page. If you have something specific in mind, you can also submit a Custom Order Request.
What is your return policy?
Because our items are personalized and made to order, all sales are final. Please review all names, ages, colors, wording, sizes, and personalization details carefully before placing your order. If there is an issue with your order, please contact us as soon as possible.
Do you accept custom orders?
Yes! In addition to our cake toppers, we may also create custom stickers, decals, party favor boxes, personalized tumblers, and other party details upon request. Submit a Custom Order Request with your event details, quantity, colors, wording, and inspiration. We’ll review your request and contact you with availability and pricing.
Do you offer local pickup?
Yes. Local pickup is available in Upper Manhattan. Please wait for your pickup-ready notification before arriving.